Support is scoped around agreed workflows and approval points.

These terms explain how Cliff & Co, Cliff & Family, and Cliff & Co Business provide setup, hosted assistant care, workflow support, approvals, and ongoing service.

Service boundaries

Plain-English expectations for setup, support, and approvals.

Scope

Cliff & Co support is based on agreed personal, family, study, or business admin workflows captured during setup or ongoing support.

Approvals

Important decisions, sensitive actions, purchases, payments, account changes, outgoing messages, and customer-impacting actions require client approval unless a separate written arrangement says otherwise.

Client responsibility

Clients remain responsible for final decisions, account ownership, legal obligations, financial choices, and information they provide.

Customer-controlled connections

Clients choose which devices, accounts, calendars, files, or work tools they approve during guided setup. Installing and pairing the desktop helper approves broad computer access for normal assistant work where technically available, while the service remains scoped to agreed workflows and can be changed or removed.

AI usage and billing

Monthly plans cover the hosted workspace and agreed support, not unlimited third-party AI usage. Cliff & Co provides managed AI usage with approved caps, monitoring, and billing preferences unless another written arrangement is agreed.

Business services

Business work is provided through ongoing monthly plans. Support adapts as workflows, tools, teams, and priorities change, with larger enterprise work scoped separately when required.

Use of materials

Cliff & Co setup materials, templates, workflows, prompts, documentation, and configuration methods are provided for the client's own use with the agreed service.

No copying or resale

Clients should not copy, resell, republish, reverse engineer, or reuse Cliff & Co materials, setup methods, templates, prompts, or documentation to create a competing service.

Guided starts

Free, discounted, or introductory setup offers are provided for the agreed client start only. They do not include permission to share materials or copy the service model.